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deliveries & returns

Deliveries

 

At My Design Station, we are strongly committed to delivering all products as fast as possible. Our lead times vary depending on product and work involved in creating them. Each product description comes with estimated delivery timeframes. Please bear in mind that most of our products are custom-made or hand-made and thus, excellent product quality always comes first.  In the very unlikely situation of delays in delivery, we will inform you about it via email as soon as possible. We will also provide a new delivery date.

You will be able to choose your preferred shipping option once placing an order. We have 2 delivery options, namely standard delivery at £2.99 and premium (fast track) delivery at £5.99. We also sell our products abroad mainly via air freight which costs £10.99.

 

Order cancellation

 

In case you change your mind, you have the right to cancel your order by email caroline@mydesignstation.co.uk with your name, product name and products code in a subject line. Please bear in mind that we are accepting order cancellation on all our products. However, the exceptions apply to personalized and custom-made products. If the cancellation email is received before the work starts, we will be able to accept cancellation.

When applicable, a full refund will be sent to you within 14 working days.

 

Returns

 

We accept refunds on all products within 21 days from the receipt of the goods. The exception are personalized and custom-made products – these are non-refundable unless they came faulty or poor quality. For returns, please email caroline@mydesignstation.co.uk with your name, product name and products code in a subject line. We will send you a refund form and once completed and sent back to us we will authorize return and advise how to proceed further. Bead in mind that items must be return in their original conditions, in their original packages and with any labels attached. The return cost is on buyer.    

When applicable, a full refund will be sent to you within 21 working days. If the refund refers to the item that came faulty, then we will also pay for the return.